Returns

RETURNS AND EXCHANGES

OUR CHANGE OF MIND POLICY
At MSW, we pride ourselves on providing you with a fuss free experience so that you can kick back and RELAX. We will gladly offer you an exchange or store credit for any change of mind. Please note that the following timeframes apply for a change of mind return:

  • In Store returns must take place within 14 days of purchase
  • Online returns must be returned within 14 days of the delivery date
  • Returns and Exchanges are not accepted on any items that have undergone alterations

Subject to the Consumer Guarantees outlined below, merchandise that is returned for change of mind within the above timeframes can be returned for an exchange or store credit subject to the following conditions:

  • Proof of Purchase is provided
  • Our product must be returned to us in its original condition which means it must be: with tags intact, unworn, unwashed or dry cleaned, in its original visual and scented condition.

Note: Due to hygiene reasons our change of mind policy does not apply to underwear and/or swimwear, these items are unable to be returned for change of mind so please choose carefully.

If you are located in VIC, visit our team in store to process your exchange. 

ONLINE EXCHANGE:
The way to facilitate an online exchange is to email us at online@menssuitwarehouse.com.au with your Order Number and the details of the item you are returning, and the item/s you wish to exchange for.

Please include a pre-paid extra post bag in your return parcel which we can then use to send back the new item. Please note MSW cannot be liable for return shipping carried out by the customer so please use tracked shipping to avoid any mishaps.

Please post the return within 7 days to the following address:
MSW (Mens Suit Warehouse) 
Att: Online Returns
431 Victoria Street,
Abbotsford VIC 3067

In order to make sure the return process is seamless, please ensure that the item is in its original condition with all tags attached.

Please ensure your name is clearly visible on your return parcel so we can identify it is yours once back with us.

Once your return is received, it will be processed within 5 business days and you will be notified.

CONSUMER GUARANTEES
MSW prides itself on providing a no fuss in store experience and above all, a quality product to suit your occasion.

Under Australian Consumer Law If your product is not of acceptable quality, is not fit for its purpose or is different from its description or sample, then you may be eligible for a refund, exchange or any drop in value of the product (if you choose to keep it).

If you have purchased a product with a major fault, you have the right to ask for your choice of a replacement or refund replacement. If you purchased a product with a minor fault, we can choose to give you a free repair instead of a replacement or refund. Further information is available at https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund

Merchandise returned under consumer guarantees can be returned within a reasonable timeframe subject to proof of purchase. 

WE’RE HERE TO HELP!

If you cant decide what to do, encounter an issue with a product or just want to chat it through, please get in touch so we can help to get you sorted.

You can visit us or call us at any of our store locations or drop us an email at: info@menssuitwarehouse.com.au and we’ll get back to you as soon as possible.