Shipping & Returns

SHIPPING AND DELIVERY PROCESS 

SHIPPING NOTICE (October – December):
Please note that from October through to the end of the year, shipping may take longer than usual due to peak promotional periods, public holidays, and supplier closures. We appreciate your patience and understanding during this busy season.

REGULAR POST 
Within VIC, Australia Post estimates delivery to most metro locations within 3-5 business days after dispatch, and up to 5-7 business days after dispatch for regional areas. 

For Interstate orders, Australia Post estimates delivery within 3-6 business days after dispatch for metro areas, and for regional areas we recommend viewing the Australia Post delivery estimates page. 

EXPRESS POST 
Australia Post estimate that Express Post deliveries will take place between 2-4 business days after dispatch. 

Please note delivery times can vary depending on your location [some of you may live outside of the Express Post network which means a longer dispatch time] and it is recommended to please the Australia Post delivery estimates page. to view your expected delivery times.

INTERNATIONAL SHIPPING

Mens Suit Warehouse (MSW) proudly offers international shipping to customers around the world.

Shipping Costs

International shipping is available to selected destinations. Shipping costs are calculated based on the delivery location, parcel size and weight.

In cases where the parcel size, weight or destination significantly increases shipping costs, MSW reserves the right to contact customers regarding any additional shipping charges before dispatching their order.

Delivery Timeframes

International deliveries are estimated to arrive within 7 to 20 business days after dispatch, depending on the destination.

Please note that delivery timeframes are estimates only and may vary due to customs clearance, local postal services, public holidays or circumstances beyond our control.

Customs Duties, Import Taxes & Additional Fees

All international orders may be subject to customs duties, import taxes, VAT/GST, clearance fees or other charges imposed by the destination country.

These additional charges are the sole responsibility of the customer and are not covered by Mens Suit Warehouse, unless explicitly stated otherwise at checkout.

MSW has no control over these charges and cannot predict the amount payable. We recommend that customers contact their local customs authority for further information before placing an order.

Customs Clearance & Delivery Delays

International shipments may be subject to customs inspections and clearance procedures.

MSW is not responsible for delays caused by customs processing, border authorities or local delivery services. Any additional documentation or payments required for customs clearance are the responsibility of the recipient.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If an order is delayed, returned or requires redelivery due to incorrect or incomplete address details, any additional shipping costs may be charged to the customer.

Refused or Unclaimed Deliveries

If a customer refuses delivery, fails to pay applicable customs charges or does not collect their parcel, the shipment may be returned to MSW.

Any return shipping fees, customs charges or additional carrier costs incurred as a result may be deducted from an eligible refund, where permitted by applicable law.

Original shipping fees are generally non-refundable in these circumstances, subject to applicable consumer rights.

International Returns

Customers wishing to return an international order should refer to our Shipping & Returns Policy before arranging a return.

Unless otherwise required by applicable consumer law, international return shipping costs are the responsibility of the customer. Customs duties, import taxes and other charges paid to local authorities are not refundable by MSW.

Important Information

By placing an international order, customers acknowledge that additional import charges may apply and that delivery estimates may be affected by factors outside MSW's control.

Nothing in this policy excludes or limits any rights customers may have under applicable consumer protection laws.

IMPORTANT INFORMATION 
If an item is not currently in stock, it will be ordered from a third-party supplier. Please note that this may affect shipping times. In such cases, we will contact you with an update on your order status.

If you need your order urgently, please contact us before placing your order at online@menssuitwarehouse.com.au —we’ll do our best to accommodate your timeline.

TRACKING
After your order is dispatched you will receive an email with your tracking information. You can track your order via the Australia Post Tracking Page.

SHIPPING DELAYS DURING PROMOTIONAL PERIODS AND PUBLIC HOLIDAYS 
MSW strives to process and ship all orders as quickly as possible, however, during Promotional Periods or Public Holidays, shipping and delivery times may be longer than usual.

CHANGE OF ADDRESS
We cannot be held responsible for an incorrect address being entered on your order. If an address error is noticed after your order is finalised, please contact us immediately at info@menssuitwarehouse.com.au. Dispatch of orders may be delayed when address correction or amendment is requested.  

RETURNS AND EXCHANGES

OUR CHANGE OF MIND POLICY
At MSW, we pride ourselves on providing you with a fuss free experience so that you can kick back and RELAX. We will gladly offer you an exchange or store credit for any change of mind. Please note that the following timeframes apply for a change of mind return:

• In Store returns must take place within 14 days of purchase
• Online returns must be returned within 14 days of the delivery date
• Returns and Exchanges are not accepted on any items that have undergone alterations
• Items purchased on sale are eligible for exchange, subject to stock availability. If an exchange is not possible, a store credit will be issued. 

Subject to the Consumer Guarantees outlined below, merchandise that is returned for change of mind within the above timeframes can be returned for an exchange or store credit subject to the following conditions:

• Proof of Purchase is provided
• Our product must be returned to us in its original condition which means it must be: with tags intact, unworn, unwashed or dry cleaned, in its original visual and scented condition.

Note: Due to hygiene reasons our change of mind policy does not apply to underwear and/or swimwear, these items are unable to be returned for change of mind so please choose carefully.

If you are located in VIC, visit our team in store to process your exchange. 

CONSUMER GUARANTEES
MSW prides itself on providing a no fuss in store experience and above all, a quality product to suit your occasion.

Under Australian Consumer Law If your product is not of acceptable quality, is not fit for its purpose or is different from its description or sample, then you may be eligible for a refund, exchange or any drop in value of the product (if you choose to keep it).

If you have purchased a product with a major fault, you have the right to ask for your choice of a replacement or refund replacement. If you purchased a product with a minor fault, we can choose to give you a free repair instead of a replacement or refund. Further information is available at https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund

Merchandise returned under consumer guarantees can be returned within a reasonable timeframe subject to proof of purchase. 

WE’RE HERE TO HELP!

If you cant decide what to do, encounter an issue with a product or just want to chat it through, please get in touch so we can help to get you sorted.

You can visit us or call us at any of our store locations or drop us an email at: info@menssuitwarehouse.com.au and we’ll get back to you as soon as possible.