SHIPPING AND DELIVERY PROCESS
Here at Mens Suit Warehouse we will do everything we can to deliver your order as quickly as possible. Your order will be dispatched from our warehouse via Australia Post within 3 business days. MSW currently only ship to addresses within Australia. But stay tuned!
If you require a faster dispatch time, please leave a note on your order during checkout and the team will do their best to meet your requirements.
After your order is dispatched you will receive an email with your tracking information. You can track your order via the Australia Post Tracking Page.
Within VIC, Australia Post will deliver to most metro locations within 2 business days, and up to 5 business days for regional areas.
Interstate orders will take 3-6 business days for metro areas, and for regional areas we recommend viewing the Australia Post delivery estimates page.
Australia Post estimate that Express Post deliveries will take place between 1-2 business days of dispatch.
Please note delivery times can vary depending on your location [some of you may live outside of the Express Post network which means a longer dispatch time] and it is recommended to please the Australia Post delivery estimates page. to view your expected delivery times
For orders over $200 Mens Suit Warehouse offer a FREE SHIPPING service. This service uses the Australia Post Regular Post Service. For an express service an additional fee is required.
CHANGE OF ADDRESS
We cannot be held responsible for an incorrect address being entered on your order. If an address error is noticed after your order is finalised, please contact us immediately at firstname.lastname@example.org. Dispatch of orders may be delayed when address correction or amendment is requested.
RETURNS AND EXCHANGES
OUR CHANGE OF MIND POLICY
At Mens Suit Warehouse, we pride ourselves on providing you with a fuss free experience so that you can kick back and RELAX. We will gladly offer you an exchange or store credit for any change of mind. Please note that the following timeframes apply for a change of mind return:
- In Store returns must take place within 14 days of purchase
- Online returns must be returned within 14 days of the delivery date
Subject to the Consumer Guarantees outlined below, merchandise that is returned for change of mind within the above timeframes can be returned for an exchange or store credit subject to the following conditions:
- Proof of Purchase is provided
- Our product must be returned to us in its original condition which means it must be: with tags intact, unworn, unwashed or dry cleaned, in its original visual and scented condition [yes our sniffer dogs can tell when something has been worn out on the town!]
Note: Due to hygiene reasons our change of mind policy does not apply to underwear and/or swimwear, these items are unable to be returned for change of mind so please choose carefully.
OUR CHANGE OF MIND POLICY
If you are located in VIC, visit our super team in store to process your exchange. If you can’t make it into store, then return shipping is covered by you, and MSW will cover the costs associated with re sending your new item out. Please note MSW cannot be liable for return shipping carried out by the customer so please use tracked shipping to avoid any mishaps.
FOR INTERSTATE CUSTOMERS
If you are unable to make it into store, then the items must be shipped back to Mens Suit Warehouse in VIC. In these cases the customer is to cover the costs of shipping to return the item to MSW for exchange or credit. For exchange situations, MSW will then gladly cover the cost of shipping any new size/item back to you!
Please note MSW cannot be liable for return shipping carried out by the customer so please use tracked shipping to avoid any mishaps.
HOW SHOULD I POST MY RETURN?
Please email us at email@example.com with your order number and return parcel tracking number to notify us of the return.
Send your parcel carefully wrapped so as to protect the product for any damage and be sure to choose registered post for your own peace of mind! We will be in touch as soon as the parcel has been received.
Please address returns to:
ONLINE RETURNS MENS
431A VICTORIA ST
ABBOTSFORD VIC 3067
Mens Suit Warehouse prides itself on providing a no fuss in store experience and above all, a quality product to suit your occasion.
Under Australian Consumer Law If your product is not of acceptable quality, is not fit for its purpose or is different from its description or sample, then you may be eligible for a refund, exchange or any drop in value of the product (if you choose to keep it).
If you have purchased a product with a major fault, you have the right to ask for your choice of a replacement or refund replacement. If you purchased a product with a minor fault, we can choose to give you a free repair instead of a replacement or refund. Further information is available at https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund
Merchandise returned under consumer guarantees can be returned within a reasonable timeframe subject to proof of purchase.
WE’RE HERE TO HELP!
If you cant decide what to do, encounter an issue with a product or just want to chat it through, please get in touch so we can help to get you sorted.